Frequently Asked Questions

We work hard to keep our costs down, so we don't have a 24-hour reception. Bar staff are on hand to answer queries from 11am until close, 7 days a week.

If you are calling out of office hours, please do not hesitate to leave a message and we'll get back to you as soon as we can.

Non-urgent messages will be followed up during office hours.

Please ring ahead if you need to drop off supply parcels or make any other arrangements.

Check-in is from 2pm - 8pm. Earlier check-ins may be permitted subject to availability, and with advance notice.

You will have received a booking confirmation through your booking agent or from our system (check your junk mail if you don't see it).

We will send you a text message to the mobile number you have provided on the day of your arrival.

Please present to the bar to collect your key and we'll be very happy to give you a guided tour.

Check out is 10am on the day of departure. Late check-out may be possible upon request, subject to availability, and with advance notice.

Please contact us to discuss your requirements.

To check out, simply leave the key in the door.

We hope you enjoyed your stay!

Street parking is available on Throssell St/Coalfields Highway.

There are no time limits on parking, although overnight guests are encouraged to park in the lower public parking next to KFC to keep bays open for restaurant and bar guests.

Linen is included in the price of your booking, and includes set of a sheets, doona, pillow, blanket, towel, floor mat and flannel for each guest. Beds are made up prior to check-in.

Linen is not to be taken off the property in any circumstances.

Please bring your own beach towel if required.

Please respect our property. Do not dye your hair or perform any other activity that would stain our linen.

We reserve the right to charge for missing or stained items.

A communal kitchen is available for your convenience, with a small oven, microwave, toastie machine and rice cooker.

Help yourself to tea, coffee, juice and water.

Although we don't supply breakfast, we do provide a selection of condiments. Bring your own bread.

Ensure that any dishes you have used are cleaned, dried and put away, ready for other guests to use.

Each room has a small fridge, or you may keep food in the communal fridge if there is room.

Please only use what you have brought.

A washing machine and dryer is available for use, as well as an airer and outside clothesline. Please bring your own washing powder, or purchase a sachet from the bar for $1.

All rooms make use of shared bathroom facilities.

There is one ladies and one gents bathroom. All have showers, but no baths.

Shampoo, conditioner and body wash is provided in the bathroom for your convenience.

Each guest is provided a flannel and bathmat for use.

All rooms are accessed via stairs, so keeping bikes in your room is challenging.

A bike rack is available for your use in the downstairs beer garden. Please bring your own lock.

Unfortunately, we do not allow pets of any description in our rooms.

Click here for a handy link for information if you're travelling with pets, or contact the Collie Visitor Centre on 9734 2051.

All rooms, inside spaces and within 6m from any doorway are smoke-free zones.

Smoking is permitted only in designated smoking areas in the beer garden and on the deck. No smoking in the other outdoor areas or in breezeways.

Please consider the comfort of your fellow guests.

We reserve the right to eject guests without notice and/or charge an additional cleaning fee if house rules or not adhered to.

There are occupancy limits on each room, for insurance and safety purposes, based on the number of beds in each room.

Please book the required number of rooms with beds for each person staying.

We do not have roll-out beds or porta cots.

Once you've checked in, your room key provides access to the property while the bar is closed via the laneway and door to the beer garden.

We'll show you these doors when you check in.

Please remember to take your key when exiting the building to ensure you can get back in.

The Crown was built more than 100 years ago, before modern universal access standards.

Please be aware that all rooms are accessible via stairs (there are no lifts on the property), some doors are narrower than modern requirements, and some handles and switches are high.

Please contact us prior to booking if you have any doubts about our ability to service your needs.

We are conscious of our impact on the environment and our local and global community.

We encourage guests to limit the length of showers and reduce power consumption wherever possible. Our previously very inefficient window-fitted air conditioners have now been replaced with newer, much more efficient models. We provide airers in addition to our coin-operated dryer for use when weather permits.

We use reusable products where it is safe and sanitary to do so. Our consumable toiletries are sourced from a social enterprise committed to reducing global poverty.

We offer a free exchange service for our guests to leave their excess products, such as spices and rice, for other guests, or to browse leftovers before purchasing new products.

We encourage recycling rather than waste with the provision of recycling bins around the property and a cash-for-containers collection point that collects funds for local not-for-profit organisations.

If you have any other ideas we can employ to reduce our impact, we'd be happy to hear them.

We understand that sometimes things pop up that are out of your control.

If you need to alter or cancel a booking, this must be done via the same platform as your original booking. e.g. if you originally booked through Airbnb, you'll need to request cancellations and/or date changes through Airbnb and are subject to that platform's terms and conditions.

If you've booked directly with us, we are happy to change dates for individual bookings, subject to availability, so long as arrangements are made before check-in codes being issued. Please provide as much notice as possible.

If cancellation notice is provided for an individual booking at least a week before your original booking check-in, we will provide a refund minus a fee to cover administration and bank fees of 2% (minimum $25).

An 85% refund is provided for individual booking cancellations less than one week, but up to 48 hours' notice prior to check-in time.

No refund is provided if cancellation is within 48 hours of the check-in time.

NOTE: Bookings longer than 7 days or for 4 or more rooms are not eligible for refunds as per our individual booking cancellation policy. Please contact us directly to discuss terms for non-individual bookings.

While children and babies are welcome, our rooms are optimised to cater for the number of people advertised. Unfortunately, there is not enough room to fit additional roll-out beds or mattresses on the floor.

If booked together, we will attempt to provide adjoining rooms (subject to availability), however, none of the rooms have connecting doors.

If you are bringing an infant, please ensure you bring any equipment you need to ensure the comfort of your little one.

We are unable to provide high chairs, porta cots or other specialist equipment.

Rooms are located upstairs from a lively pub and restaurant, with frequent live music and other entertainment.

Noise may be expected from patrons and work associated with the hotel operations, from early in the morning until late in the evening, depending on the day.

Please check our events calendar to find out what's planned during your stay. Please note, the events calendar is updated frequently without notice.

Complimentary ear plugs are provided.